Phone: 07 3156 4800 | Head Office: 425 Zillmere Road, Zillmere QLD 4034|

Family and Child Connect (IFaCC)


The Family and Child Connect ( is a local, community-based service that helps Aboriginal and Torres Strait Islander and non-indigenous families to care for and protect their children at home by connecting them to the right services at the right time.
The service responds to families’ needs through:
• Considering the information received with a focus on the safety and protection of children;
• Making contact with the family to discuss the situation, recognising that sometimes parents just need assistance to care for their children safely at home;
• Make a decision with the family about the type and level of support that may be required; and
• Connecting families to services that may assist them in their situation.

What support is provided?
Parents can seek support through the service to:
• develop parenting skills and managing child behaviour;
• build better relationships between family members, including help with any violence at home;
• improve budgeting and managing money;
• manage alcohol, drug or gambling problems;
• access housing, healthcare or other community or government services.
The service can also link families to more intensive support services that help families stay together.

What if my family needs help?
There are many people in the community who are there to help families and children, for example, doctors, nurses and teachers.
If they are concerned about a family’s situation, they can contact Family and Child Connect for advice and let them know that the family might need some help.
Other members of the community can also contact Family and Child Connect for information, advice and support, including parents, other family members and young people.

You can contact your local service by phone
If you would like to make contact or refer a family or child to your local Family and Child Connect service, you can call 13FAMILY (13 32 64) and be referred to the closest office.

Family and Child Connect are now operating in the following catchments:
• Beenleigh/Bayside (service provided by The Benevolent Society)
• Brisbane North, South and South-West (service provided by Kurbingui Youth Development, Indigenous Family & Child Support Services and Mercy Community Services)
• Browns Plains/Beaudesert (service provided by Mercy Community Services)
• Gold Coast (service provided by Act for Kids)
• Ipswich (service provided by Kummara Association)
• Logan (service provided by The Benevolent Society)
• Maryborough/Bundaberg (service provided by Churches of Christ Care)
• Moreton Bay (service provided by Mercy Community Services)
• Rockhampton/Gladstone/Emerald (service provided by Uniting Care Community)
• South Burnett (service provided by South Burnett CTC)
• Sunshine Coast including Gympie (service provided by Act for Kids)
• Toowoomba with a satellite service in Roma (service provided by Mercy Community Services/Lifeline Darling Downs)
• Townsville (service provided by Mercy Community Services/Palm Island Community Company).

In 2016, further Family and Child Connect services will commence operations in the following areas:
• Cairns
• Cape York/Torres Strait
• Mackay
• Mount Isa/Gulf

For more information, or to locate the nearest service, call 13FAMILY (13 32 64) or go to the Family and Child Connect website.

After hours – immediate assistance

13 11 14

Child Safety After Hours Service Centre:
(07) 3235 9999
1800 177 135 (Freecall – QLD only)

For emergencies requiring immediate police attendance:

Servicing Greater Brisbane (Brisbane City and Brisbane North), Stradbroke and surrounding islands, Moreton Bay region, Deception Bay, Caboolture, Wynnum and Bayside suburbs. Access to our services vary within the region.