Phone: 07 3156 4800 | Head Office: 425 Zillmere Road, Zillmere QLD 4034|

Indigenous Intensive Family Support (IIFS)


Indigenous Intensive Family Support (IIFS) is a consent-based program that responds to vulnerable Aboriginal and Torres Strait Islander families with children and young people (unborn – under 18 years) who are at high risk of involvement in the statutory child protection system.


IIFS case managers work collaboratively with families to identify and prioritise their presenting needs and provide intensive support interventions and engagement with specialist services. A key feature of IIFS services is that they use a lead case management approach to respond to the complexity of service users’ needs and identify a range of appropriate interventions in response to this complexity then manage access to and engagement with these interventions through a case plan. Families referred to IIFS services will have ongoing multiple and/or complex needs which, in the Greater Brisbane region, include substance misuse, domestic and family violence, limited parenting skills, homelessness and mental health issues.   IIFS services are required to work as part of a broader, local service system that includes Local Level Alliances of government and non-government service providers, specialist services, police, courts and child protection organisations to deliver a timely, coordinated and client-focussed response to vulnerable families. IIFS services are core members of the Local Level Alliance in the relevant catchment. The active participation of the IIFS in the work of the Alliance is critical to successful place-based integration and the achievement of outcomes for children and families.

After hours – immediate assistance

13 11 14

Child Safety After Hours Service Centre:
(07) 3235 9999
1800 177 135 (Freecall – QLD only)

For emergencies requiring immediate police attendance:

Servicing Greater Brisbane (Brisbane City and Brisbane North), Stradbroke and surrounding islands, Moreton Bay region, Deception Bay, Caboolture, Wynnum and Bayside suburbs. Access to our services vary within the region.